Support@carguys.com

+640274855744

Rules & Responsibilities

Host Rules & Security Suggestions

Hosts are responsible for ensuring a safe, welcoming, and secure environment for all guests.

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    Provide accurate, up-to-date information about the property, facilities, parking, garage access, and any vehicle-related amenities.
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    Ensure the property meets basic safety standards including functioning smoke alarms, secure locks, clear emergency exits, and safe parking arrangements.
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    Clearly communicate any house rules, vehicle usage rules, and security requirements before the booking is confirmed.
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    Maintain a clean and well-presented space between guest stays.
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    Offer secure parking for guests’ vehicles when advertised — e.g., locked garage, gated parking, CCTV, or monitored access (as applicable).
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    Immediately report any suspicious activity, safety concerns, or rule violations through the host dashboard or to Carguys BNB support.
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    Avoid discrimination of any kind and treat all guests fairly and respectfully.
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    Ensure that any tools, equipment, or car-care facilities (if provided) are safe and used at the host’s discretion.

Guest Rules

Guests must respect the property, the host’s rules, and the environment around them.

  • Z
    Provide accurate, up-to-date information about the property, facilities, parking, garage access, and any vehicle-related amenities.
  • Z
    Ensure the property meets basic safety standards including functioning smoke alarms, secure locks, clear emergency exits, and safe parking arrangements.
  • Z
    Clearly communicate any house rules, vehicle usage rules, and security requirements before the booking is confirmed.
  • Z
    Maintain a clean and well-presented space between guest stays.
  • Z
    Offer secure parking for guests’ vehicles when advertised — e.g., locked garage, gated parking, CCTV, or monitored access (as applicable).
  • Z
    Immediately report any suspicious activity, safety concerns, or rule violations through the host dashboard or to Carguys BNB support.
  • Z
    Avoid discrimination of any kind and treat all guests fairly and respectfully.
  • Z
    Ensure that any tools, equipment, or car-care facilities (if provided) are safe and used at the host’s discretion.

Cancellation Policies

Carguys BNB follows a clear and fair cancellation structure. Hosts may choose one of the following options for their listing. Guests must acknowledge the policy before confirming the booking:

Flexible:

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    Full refund for cancellations up to 48 hours before check-in.
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    50% refund for cancellations within 48 hours of check-in.

Moderate:

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    Full refund for cancellations up to 7 days before check-in.
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    50% refund for cancellations 3–6 days before check-in.
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    No refund for cancellations within 48 hours of check-in.

Strict:

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    Full refund for cancellations within 24 hours of booking (if booked at least 14 days before check-in).
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    50% refund for cancellations 7–14 days before check-in.
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    No refund within 7 days of check-in.

Hosts are required to choose a single cancellation policy, which will be displayed clearly on their listing. Guests are responsible for reviewing this before booking.

 
Insurance

To ensure the safety of both guests and hosts:

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    Carguys BNB does not provide personal vehicle insurance. Guests must ensure their vehicle is fully insured for travel, parking, and any optional activities.
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    Hosts are required to have their property covered under a valid home/contents or rental property insurance policy.
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    Any damage caused by guests must be documented and may be claimed through the host’s insurance or recovered directly from the guest.
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    Guests acknowledge that any vehicle-related activity (cleaning, tuning, parking, or maintenance) is done at their own risk.
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    Neither Carguys BNB nor the host is responsible for loss, theft, or damage to guest vehicles unless specifically stated in the listing.
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    Guests must confirm, at the time of booking, that their personal travel insurance includes coverage for vehicle-related travel and property stays.
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    Before proceeding, both parties must tick an “Insurance Acknowledged” checkbox indicating they understand and accept these terms.