Help/Support
FAQs
1. What is Carguys BNB?
Carguys BNB is a niche accommodation platform that connects guests with like-minded car enthusiasts.
2. How does Carguys BNB work?
Hosts list their property, and guests can book accommodations based on their travel dates, vehicle interest, and location preferences.
Guest FAQs
3. What type of vehicle facilities do listings offer?
Facilities vary by host and may include secure parking, private garages, CCTV, car-cleaning stations, tool access, or non-mechanical workspace. Each listing clearly states what is included.
4. Can I work on my car at the property?
Only if the host explicitly allows it. Some hosts provide a designated space for cleaning or minor detailing—but mechanical work or modifications may be restricted or offered as a service by the host to repair for you at an additional cost.
5. What vehicles are allowed?
Any legally owned, registered, and insured vehicle. Some hosts may have size or noise restrictions, which will be noted on the listing.
6. Is my car insured while staying at a Carguys BNB property?
No. Guests must use their own vehicle insurance at all times.
7. How secure are the properties?
Security features vary. Hosts may list details such as CCTV, gated parking, alarm systems, or private garages. Always check the listing before booking or discuss with the host.
8. What is the check-in and check-out process?
Each host defines their own process. Most provide self-check-in or key exchange instructions once the booking is confirmed.
9. Can I bring additional guests or visitors?
This depends on the host’s rules. Check the listing’s allowed occupancy and visitor policy.
10. Are pets allowed?
Only if the host allows them. Pet restrictions will be listed clearly.
Host FAQs
11. How do I become a host?
Create an account, verify your identity, and submit your property details. You will receive email in response to the application if approved.
12. What information do I need to include in a listing?
Hosts should specify:
- Property type
- Parking and garage details
- Security features
- House rules
- Allowed vehicle activities
- Amenities and photos
- Cancellation policy
13. How much can I earn as a host?
Income varies based on location, demand, features, and pricing. Hosts can adjust their rates anytime.
14. Does Carguys BNB provide insurance for hosts?
No—hosts must have their own home/property insurance. Guests must have their own vehicle insurance.
15. Can I decline a booking request?
Yes. Hosts can decline bookings that do not align with their rules, capacity, or security requirements.
Payment & Policies FAQs
16. What payment methods are accepted?
Major credit/debit cards, online payment platforms, and any methods offered by Carguys BNB.
17. When do hosts get paid?
Typically within 48-72 hours after guest check-in, based on the platform’s payout cycle.
18. What is the cancellation policy?
Cancellation options (Flexible, Moderate, Strict) are chosen by the host. Guests must agree before booking.
19. What happens if a guest damages the property?
The guest is responsible for any damage. Hosts can file a report through the platform and claim compensation as per policy.
Safety & Security FAQs
20. Are background checks required?
Hosts and guests may undergo ID verification to ensure a safe and trusted community.
21. What should I do if I feel unsafe or notice suspicious activity? (Email us if they have concerns)
Immediately contact the host and use the platform’s Support feature to report concerns.
Booking & Support FAQs
22. Can I modify my booking?
Yes, booking changes are allowed depending on host approval and availability upto 48 hours notice otherwise full amount will be charged.
23. What shoulSd I do if I need help during my stay?
Use the Support tab in your booking dashboard or contact the host directly for property-related queries.
24. How do I leave a review?
After checkout, guests receive a prompt to rate the property, host, and overall experience.